Watershed Foods, LLC

GTM operations, customer success

New York City

Sponsorship not specifiedDetected 71 days ago

SQLSalesforceCRMForecastingPerformance ManagementCustomer SuccessLeadership

About the role

Watershed is on a mission to help companies measure, reduce, remove, and report their emissions.
You'll have real scope to define what modern Customer operations looks like at Watershed, and leadership will expect you to push the function forward.
Success means a Customer organization where leadership trusts the retention forecast, customer health scoring actually changes decisions, and AI is embedded in how the team operates day-to-day.

Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization.
This is a role for a builder - someone who ships what they design and has already rewired their day around AI.
You'll own the pace at which these things land.
Organizational design and customer engagement models
Own retention forecasting and predictive analytics from the ground up - methodology, models, and operating cadences that leadership actually trusts.
Partner with Customer leadership to design scalable operating models for the

5+ years in a customer-side GTM operations or leadership role (Customer Ops, CS Ops, or adjacent functions) at high-growth B2B SaaS or AI companies.
Revenue Ops or Sales Ops backgrounds welcome if paired with real customer-side operating depth.
You're hands-on with Salesforce (Flow, validation, data model), SQL, and BI tools like Sigma or Looker.
AI is already embedded in how you work, and you have a point of view on where it changes how Customer and GTM teams operate.
Experience with Claude Code, Cursor, Clay, or similar is a strong plus.
Track record of shipping hard things end-to-end under real pressure.
Direct, demanding of yourself, and comfortable driving alignment across Customer, Product, Data, Sales, and Finance when teams disagree.

Build the data infrastructure that gives leadership real-time visibility into retention, expansion, product adoption, customer health, and team performance.
We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements.

We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We're looking for a strategic operator to join GTM Operations, focused on our Customer organization, which runs the programs that deliver on that mission for hundreds of enterprise customers.
At Watershed, we are dedicated to ensuring an inclusive recruitment process.

This listing is sourced directly from Watershed Foods, LLC's careers page and normalized into a canonical job model.