Cresta
Cresta AI Administrator
United States (Remote) · Exec
Sponsorship not specified$70k-$110kDetected 12 days ago
Agentic AIExcelLeadershipCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
- The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
- Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia.
Responsibilities
- Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing Cresta tools.
- Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
- Come build that future at Cresta.
- As an Embedded Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports.
Requirements
- Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.
- Strong problem-solving skills to analyze complex data and provide actionable recommendations.
- Comfortable working with SaaS software and quickly adapting to new tools and technologies.
- Comfortable speaking with senior level executives at customers
- Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.
Nice to have
- Contact center experience preferred.
- Familiarity with speech analytics is preferred, but not critical.
Compensation
- $70,000 - $110,000 + Bonus + Equity
- Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
- The posted base salary range represents what we expect to pay for this role in a given location.
- In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Communication & Wellness Stipend
- Collaborative and supportive work environment with both Cresta and customer teams.
- Final offers are shaped by factors like experience, skills, education, and geography.
Company info
- Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
- Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta's solutions.
- Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
- Cresta is seeking a Cresta AI Administrator to join our team and work closely with our customers in a tactical execution role.
- Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers' own analysts.
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.