Kick
CX Lead
Toronto, Canada
Sponsorship not specified$100k-$150kDetected 25 days ago
AccountingCustomer SuccessCommunicationCollaboration
About the role
- Kick is reimagining what it's like to run a modern business, where much of the busy work gets automated.
- You will use your domain expertise in accounting and work with small business owners and accountants to make sure they are successful and translate learnings into product feedback.
- You'll contribute to the development of content that touches all areas of the customer journey from onboarding to renewal.
Responsibilities
- Design repeatable processes across the customer journey from handoff to year-end close and renewals.
- Shape our internal knowledge base, train future team members and "build the playbook" on how to work best with Business Owners and Accountants.
- Respond directly to customer inquiries across onboarding and support with clarity, empathy, and action.
- About Kick Kick is an applied AI company building the first self-driving bookkeeping experience.
- We're an team of cross-functional entrepreneurs, engineers and domain experts using craft, agency and candor to build the future of accounting and grow the ownership economy.
- The Customer Experience Lead will work at the edge of what's possible in this AI-native world, where revenue is driven by the amount of value generated for our Business Owner and Accountant customers.
- Partner across Sales, Partnerships, Growth to deliver a world-class experiences for customers and partners.
Nice to have
- been self-employed, run a side business, or served small-business owners.
Compensation
- Optimize our annual close delivery process in collaboration with Operations, Engineering and CX with the goal of $1M ARR/FTE capacity.
Benefits
- Bonus Points For Empathy for Entrepreneurs; been self-employed, run a side business, or served small-business owners.
This listing is sourced directly from Kick's careers page and normalized into a canonical job model.