Phfa

Home Retention Representative I

Harrisburg, PA

Sponsorship not specified$15k-$60kDetected 11 days ago

Research

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Notate servicing system of all activity on each account Update borrower information in the servicing system as applicable Send letters and emails encouraging the borrower to contact PHFA Monitor the collection voicemail box.

Maintain an auto queue of Non-FHA and FHA accounts that are 15-60 days delinquent; make outgoing calls and take incoming calls through a designated phone queue with a minimum requirement of 160 calls per day.
Ability to perform a high volume of work daily

Relevant professional experience (1-3 years), Spanish
Relevant professional experience (1-3 years)
Must be organized and able to multi-task
Must be able to work under pressure and meet deadlines
Must have a team mentality
limited decision making required
Experience
EEO Statement
As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.
The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.
Diversity Statement
PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.

make outgoing calls and take incoming calls through a designated phone queue with a minimum requirement of 160 calls per day.
Notate servicing system of all activity on each account
Update borrower information in the servicing system as applicable
Send letters and emails encouraging the borrower to contact PHFA
Monitor the collection voicemail box.
Return voicemail calls to borrower in a timely manner
Work the NSF (non-sufficient funds) queue
Research designated websites for a current phone number or address for a borrower as needed

This listing is sourced directly from Phfa's careers page and normalized into a canonical job model.