Castle Management, LLC
Front Desk Attendant
Bradenton, FL, US
Sponsorship not specifiedDetected 730 days ago
Customer SupportControlsCommunicationOrganizational SkillsMicrosoft Office
About the role
- Overview The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents' requests and needs upon entering the community or building. The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding
- customer service skills as a representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities Greets residents/guests upon entry, and respond to requests, questions, and any other needs. Documents issues or transactions as needed. Develop an understanding of Association policies and requirements. Develop an understanding of the
Responsibilities
- Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.
Requirements
- Easily navigate the property/building as required to meet the job functions.
- Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.
- Ability to respond verbally in an understandable, professional manner in person and over the telephone.
- Ability to stoop and bend.
Nice to have
- The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission.
- Essential Duties and Responsibilities Greets residents/guests upon entry, and respond to requests, questions, and any other needs.
- Tracks activity logs and incident reports, records, and forms for the Property Manager's daily review.
- Escalates concerns and issues to the Property Manager for immediate resolution when necessary.
- Monitors Emergency Response System and responds in a timely and efficient manner.
- Monitors and controls Electronic Security Control Systems if applicable.
- Ensures all safety precautions and procedures are followed while performing duties.
- Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable.
Equal opportunity
- Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind.
- All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.
- DISCLAIMER This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive.
- Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs.
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