CHEO
Quality Improvement Advisor, Strategy, System & Quality Improvement - Permanent Full-Time (1.0)
Ottawa, ON · Full-time
Sponsorship not specified$53k-$62kDetected 9 days ago
AccessibilityProject ManagementProcess ImprovementHRHRISPatient CareResearchCommunicationCollaborationProblem SolvingMentoringMicrosoft Office
About the role
- Strategy, System & Quality Improvement (SSQI) is responsible for the following:
- training and coaching in Lean methodologies, communications, quality, project risk management, project coordination, documentation and ensuring the adoption and use of Lean improvement methodologies.
- This role will be dedicated to supporting the Mental Health department.
Responsibilities
- Develop templates for CHEO's implementation and use of Lean & Quality improvement methodologies.
- Lead or support Corporate projects using standard project management standards, Define, Measure, Analyze, Improve, Control (DMAIC) methodology and CHEO methodologies / templates.
- Ensure that employees are provided with and use the appropriate training and/or procedures, equipment, material to perform assigned duties.
- Perform other related duties as assigned by Manger or Director.
Requirements
- Demonstrated proficiency and application of Lean /Quality Improvement methodologies ( Essential)
- The ability to guide teams in gathering feedback from families and patients on process improvements ( Essential)
- Dynamic approach to presentation/training at all levels of an organization with the ability to translate concepts into practical application (Essential)
- Work in collaboration with Business Intelligence in determining indicators and data elements required with each process improvement project.
- Degree in Health Administration/Industrial Engineering or similar program (Essential)*
- Lean Green Belt (or commitment to obtain within 6 months) (Essential)
- Minimum three (3) years managing Lean project portfolios, leading team training, and providing focused mentoring and coaching (Essential)
- Experience with Lean deployment / Quality Improvement in the healthcare sector (Preferred)
- Experience developing training c urricula and associated training materials, particularly using principles of adult education (Preferred)
- Demonstrated analytical, problem solving, and change management skills (Essential)
- Exceptional computer skills including operation of Microsoft Office, Visio, Microsoft Project, or other value stream mapping computer tools (Essential)
- Criminal Record Check (Level 1) (Essential)
Nice to have
- Project Management Professional (PMP) Certification by a recognized organization (or demonstrated commitment to working towards completing designation) (Preferred)
- Strong fundamentals in project management ( Preferred )
- L eadership experience, formal/informal ( Preferred )
Compensation
- Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
Benefits
- Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.
- CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns.
- CHEO has been named Canada's best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years.
This listing is sourced directly from CHEO's careers page and normalized into a canonical job model.