Brohn
IT Systems Analyst
Austin, TX · Full-time
Sponsorship not specifiedDetected 30 days ago
Customer SupportCiscoCommunicationMentoringAdaptabilityOrganizational SkillsMicrosoft TeamsCompTIA
About the role
- Brohn Homes, in partnership with our sister company Arbor Homes, is seeking a collaborative, customer-centric, and driven IT Systems Analyst to serve as our dedicated, on-the-ground technology anchor for Brohn Homes.
- The IT Systems Analyst is responsible for managing day-to-day requests, deploying hardware, maintaining technical inventory, and ensuring all Brohn Homes physical locations, including corporate offices, regional hubs, and model homes, are fully operational.
- Serve as the primary, face-to-face IT point of contact for Brohn Homes team members, greeting internal customers warmly and responding quickly to remedy technical requests.
Responsibilities
- Maintain strict diligence in creating IT support tickets for walk-up users to accurately track volume, gather crucial information/screenshots, and analyze the types of issues managed.
- Build, image, configure, and set up new computer systems and peripherals for deployment.
- Distribute new and replacement technology equipment to ensure a seamless onboarding experience and support ongoing tech refresh cycles for Brohn employees.
- Manage the physical setup, configuration, and connectivity of technology within regional model homes and sales centers.
- Ensure all corporate meeting room and conference technology is in perfect working order, providing active support as needed to guarantee upcoming meetings are technologically successful.
- If you take ownership, care about people, and want to grow your technical career with a team that's building something meaningful, you'll fit right in.
Requirements
- 1+ years of experience in technical support, helpdesk operations, or a related technology role.
- Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts into simple, universal language for non-technical users.
- Ability to exercise sound judgment when evaluating technical issues, prioritizing urgent tickets, and protecting company digital assets.
- Familiarity with or an eagerness to learn the following core technologies:
- While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, sit, bend, kneel, crouch, and crawl to manage IT cabling and hardware setups.
- Education, training, or industry certifications (e.g., CompTIA A+, Network+, Google IT Support) in a technical capacity preferred but not required.
- Valid driver's license and a willingness to regularly travel between all Texas divisions (Austin, San Antonio, Houston) and potentially travel to assist sister builders or new divisions.
- Skills & Competencies
- Thrives as the independent, solo technical representative on-site, possessing the self-motivation to manage local demands while maintaining strong virtual relationships with a remote team.
- Thrives in a fast-paced environment where technology needs can accelerate quickly, requiring someone who can shift gears, prioritize support tickets effectively, and step in where hands-on assistance is needed most.
- Builds strong working relationships with internal teams and field teams to understand their technical challenges and drive immediate, effective resolutions.
- Highly organized with strong attention to detail, particularly regarding asset management, ticketing data, and physical hardware configurations.
Nice to have
- Experience configuring hardware, troubleshooting software, or supporting technology deployments is a plus.
Skills
- Identity & Cloud: Active Directory, Microsoft 365, Microsoft Teams
- Networking: Cisco Meraki, General Networking concepts, Wi-Fi, Bluetooth, and cabling
- Hardware & Systems: Laptop Imaging, Desktop/Laptop hardware troubleshooting, Laptops, Dock Units, and Monitors
- Endpoint & Security: Microsoft Intune, Mobile Phone device setup (iPhone), Multi-Factor Authentication (MFA), Security and Update Patching
- Why Join Brohn Homes
- Supervisory Responsibility: This position does not have direct supervisory responsibilities.
- Active Directory, Microsoft 365, Microsoft Teams
Benefits
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Maintain a meticulous, up-to-date IT inventory list to track company assets, hardware distribution, and technical equipment stock levels.
Company info
- Travel: This position requires frequent travel, averaging approximately 50% of the time, to company offices, division locations, model homes, recruiting events, volunteer activities such as Brohn Does Good Days, and company meetings.
- This travel will flex based on business demands, with limited overnight travel possible for regional training sessions or company events.
- We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Equal opportunity
- Arbor Homes and Brohn Homes are Equal Opportunity Employers.
- EEO Statement: Arbor Homes and Brohn Homes are Equal Opportunity Employers.
This listing is sourced directly from Brohn's careers page and normalized into a canonical job model.