Graco
Associate Technical Support Specialist
Rogers, Minnesota, USA (David Koch Center) · Contract
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($45,600) is below the Level I prevailing wage of $93,683. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · Minneapolis-St. Paul-Bloomington, MN-WI. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials.
- Well, we pump peanut butter into your jar, and the oil in your car.
- We glue the soles of your shoes, the glass in your windows and the screen on your phone.
Responsibilities
- Build a broad understanding of product lines to assist field personnel in servicing Graco products
- Develop troubleshooting and repair skills on assigned equipment, gaining knowledge in problem-solving techniques for common system issues.
- Create simple warranty claim and follow standard business processes
- Assist in product training sessions, covering basic technical and application aspects to support knowledge sharing within the team.
- Update and maintain content in the reference library to provide team members with quick, accurate product information.
- Provide basic technical and product support to field teams as needed, escalating more complex issues appropriately.
- Offer basic troubleshooting and repair support through clear written and verbal communication (email, text, VRA, phone) to Graco customers, distributors, and field personnel.
- Develop and maintain a responsive, professional relationship with Graco customers, distributors, and other Graco departments.
- Develop knowledge of ISO procedures relevant to responsibilities, including warranty and quality policies, to ensure compliance.
- Deliver accurate, reliable decision-making information to support timely decision-making and effective resolution of customer inquiries.
Requirements
- 2-year Technical Degree or equivalent experience
- Demonstrated knowledge or experience with product development (Lab), product service, sales, or related experience in a similar field
- Strong proficiency in English.
Compensation
- Graco offers attractive compensation, benefits and career development opportunities.
Company info
- Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers.
- Experience in supporting customers by troubleshooting issues and resolving problems with product performance.
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States on a permanent and unrestricted basis.
This listing is sourced directly from Graco's careers page and normalized into a canonical job model.