Redwood Materials

Redwood Materials

IT Support Specialist

San Francisco, California, United States · Junior · Full-time

Sponsorship not specifiedDetected 15 hours ago
iOSAndroidAzureLinuxSupply ChainCustomer SupportSCADA

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 100%

Of 5 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 513 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
  • Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.
  • Excellent customer service, attitude, and self-motivation

Responsibilities

  • Enterprise endpoint support - laptop and desktop management, domain accounts, software support, printers
  • Manufacturing support - Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
  • Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
  • Manufacturing Execution System (MES) Process development & support
  • Thorough troubleshooting, documentation, and resolution of support issues and processes
  • Escalation of trouble tickets to other support teams
  • 1+ years in an enterprise IT Support related role
  • Supporting HMIs, label printers, scanners, and other process support equipment
  • IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
  • The individual in this role will provide support for end-user devices, software, accounts, and workflows.

Requirements

  • If you have additional privacy-related questions, please contact us at privacy@redwoodmaterials.com.

Skills

  • Skills, Knowledge, and Abilities

Compensation

  • Compensation will be commensurate with experience.

Benefits

  • Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment.

Company info

  • About Redwood Materials
  • Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling - keeping critical minerals in circulation and driving the energy transition.
  • Founded in 2017, we're delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.
  • Desire to learn and grow along with the company
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This listing is sourced directly from Redwood Materials's careers page and normalized into a canonical job model.