Nordic
Application Analyst II - Epic Willow Ambulatory
US - National · Mid
Sponsorship not specifiedDetected 30 days ago
Project ManagementCustomer SupportEpicCommunicationProblem Solving
About the role
- The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global.
- This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.
Responsibilities
- Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
- Manage application and team documentation through proper document management lifecycles.
- Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
- Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.
Requirements
- Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
- Ability to work collaboratively in a team-oriented environment and independently.
Skills
- 5 years' experience in healthcare IT or equivalent IT application analyst position with degree requirement.
- Proven analytical thinking and problem-solving skills.
- Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management
- Excellent communication and customer service abilities.
- Experience in managing application support and documentation.
Benefits
- Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years' industry experience).
This listing is sourced directly from Nordic's careers page and normalized into a canonical job model.