Jupiter Intelligence, Inc.
Principal Customer Success - Contract to Hire
Multiple US Cities · Principal
Sponsorship not specifiedDetected 13 days ago
PythonCSSData AnalysisData ScienceData VisualizationSalesforceCRMCustomer SuccessGIS
About the role
- The Jupiter Customer Success and Solutions (CSS) team interacts with every customer at Jupiter and is involved in every area of the company, engaging with cross-functional teams across sales, science, marketing and engineering.
- The Principal, Customer Success role is essential for increasing solution adoption, expanding customer relationships and helping to grow incremental business.
- The Principal, Customer Success role is a critical position responsible for driving long-term customer value, increasing solution adoption, and expanding strategic relationships across Jupiter's customer base.
Responsibilities
- Drive renewal business and development of accounts
- Develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention
Requirements
- Success in this role requires a blend of deep technical aptitude, strong relationship management, and the ability to contextualize climate analytics for business decision-makers.
- The ideal candidate for this role has experience working with financial services companies in a customer success role, preferable in climate, weather, or ESG capacity.
Nice to have
- Comfort collaborating deeply with engineering, data science, and product teams, and serving as an informed conduit between customer needs and technical requirements
- B.S. in a physical science, computer science, finance, engineering, data analytics, or related field OR equivalent practical experience and demonstrated aptitude.
- 4-8 years of experience in a technical, analytical, or customer-facing role where you solved problems and explained complex information.
- 2+ years of experience in a customer success role, technical account manager, client services (or similar).
Skills
- Experience supporting financial services clients in a customer success or client-facing role
- Experience working with climate analytics, weather data, geospatial solutions, or related scientific datasets
- Hands-on familiarity with interpreting and analyzing data outputs, ideally from models, APIs, or technical platforms
- Ability to translate scientific, geospatial, or modeling results into clear, actionable insights for non-technical stakeholders
- Proficiency with analytical or geospatial tools such as Tableau, QGIS, ArcGIS, Python notebooks, or similar
- Experience with CRM tools (such as Salesforce)
- Education & Experience
- Experience with climate, weather, nature, or geospatial datasets strongly preferred.
- Strong candidates will bring:
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