fingerpaint

VP, Client Services

United States · Vp

Sponsorship not specified$10k-$15kDetected 27 days ago

Product ManagementStrategic CommunicationsBusiness DevelopmentForecastingProcess ImprovementPerformance ManagementLeadershipCommunicationMentoring

About the role

Reset your expectations of what a healthcare agency can be.
Objectives of this role: The Vice President, Client Services, is a senior executive responsible for the strategic oversight and management of a major portfolio of client business.
This role serves as a key bridge between the agency's scientific expertise and its business objectives, directly driving revenue, growth, and client retention.

Responsibilities

Strategic & Client Leadership Lead the client relationship function by serving as the principal business partner to the lead client executive(s), monitoring the marketplace, and guiding strategic/tactical changes aligned with brand goals.
Financial & Business Oversight Manage staffing responsibilities for an entire portfolio of accounts, ensuring sustainable growth and profitability.
Directly drive revenue, growth, and client retention by identifying expansion opportunities that fuel company growth.
Personnel & Team Leadership Provide strategic oversight to Client Services leads (ADs/SADs/GADs) managing complex client relationships and ensuring regulatory compliance.
Provide senior leadership and mentorship to develop talent across all levels of Client Services, including managing difficult personnel situations involving underperforming team members.
Collaborate with operations leadership to improve internal processes, thereby enhancing company profitability and efficiency.
Maintain knowledge of management software and financial tracking systems to provide authoritative guidance.
Manage team dynamics and set an atmosphere where innovation, a growth mindset, and delivering excellent work is expected.
Agency & Growth Represent the organization in the industry to build the company's capability and contribute to its reputation as a thought leader.
By replacing egos with a "Never Paint by Number" philosophy, we empower our teams to create truly original work while delivering integrated marketing and life sciences solutions for patients and providers alike.

Nice to have

Bachelor's degree (minimum) in a relevant field
an advanced degree (PharmD, BSN, PhD, MS, MBA) is a plus.

Skills

In-depth knowledge of the pharmaceutical and agency industries, including an understanding of the product lifecycle and marketing mix.
High-level scientific knowledge and a thorough understanding of medical publications and affairs to guide complex strategies.
Ability to navigate rapidly changing industry compliance and technological evolution without compromising regulations.
Ability to deal with personnel issues with tact, discretion, and authority Ability to travel up to 10-15% annually.

Compensation

Strategic & Client Leadership Lead the client relationship function by serving as the principal business partner to the lead client executive(s), monitoring the marketplace, and guiding strategic/tactical changes aligned with brand goals.
Provide organizational leadership to both internal and client teams, implementing change in process or workflow to adjust to different clients and market dynamics.
Resolve complex strategic and operational conflicts between internal staff, teams, or clients where expectations do not align with service agreements.
Accountable for overall client satisfaction and ensuring the client's goals and objectives are met.
Financial & Business Oversight Manage staffing responsibilities for an entire portfolio of accounts, ensuring sustainable growth and profitability.
Oversee forecasting revenue accuracy across multiple accounts and control costs by monitoring key financial metrics, reports, and trends.

Benefits

Guide strategy by leveraging high-level scientific and medical communications knowledge, ensuring all deliverables compliantly advance client objectives.
Responsible for overall financial health of portfolio and achievement of revenue goals.
Qualification Requirements Education: Bachelor's degree (minimum) in a relevant field; an advanced degree (PharmD, BSN, PhD, MS, MBA) is a plus.
Our targeted educational programs and strategic communications support product adoption and drive commercial success in competitive therapeutic areas.

Apply directly at fingerpaint →Create a free account for alerts like this View fingerpaint immigration profile

This listing is sourced directly from fingerpaint's careers page and normalized into a canonical job model.