TextNow, Inc.
Senior IT Support Specialist
Canada · Senior
Sponsorship not specified$85k-$122kDetected 28 days ago
PythonBashPowerShellAWSSOC OperationsComplianceJiraConfluenceTCP/IPDNSVPNCommunicationCollaborationMentoringSharePoint
About the role
- We believe communication belongs to everyone.
- TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do.
- We're the largest provider of free phone service in the nation.
Responsibilities
- End-User Support & Escalations
- Participate in the IT on-call rotation, including after-hours support for business-critical incidents
- Mentor and support other IT team members through coaching, documentation, and knowledge sharing
- Support joiner, mover, and leaver workflows, access reviews, group policies, and conditional access policies
- Manage macOS devices through Jamf and Windows devices through Microsoft Intune and Autopilot
- Support zero-touch provisioning, configuration management, patching, and compliance enforcement
- Maintain secure deployment standards, hardening baselines, and operating system upgrade cycles
- Support compliance and audit initiatives through accurate asset tracking, access reviews, and change documentation
- Build and maintain automation workflows using PowerShell, Bash, and Python
- Contribute to AI-assisted IT support experiences and internal knowledge systems
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field - or equivalent practical experience
- Strong experience with identity and access management platforms including Okta, Microsoft Entra ID, and Active Directory
- Experience administering enterprise EDR platforms such as CrowdStrike
- Practical scripting experience in PowerShell, Bash, and Python
- Strong ownership mindset with a track record of improving IT operations and employee experience
Nice to have
- Experience with VMware or other virtualization technologies
- Familiarity with ITIL service management practices
- Experience supporting SOC 2 or similar compliance initiatives
- Exposure to AWS and cloud IAM concepts
- Okta Certified Professional or Administrator
- Microsoft MD-102
- CompTIA Security+
- AWS certifications
Compensation
- CAD $85,000 - $122,000 annually
- Our salary ranges are determined by role, level, and location.
- Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.
Benefits
- Operate endpoint security tooling, including agent health monitoring, policy tuning, and alert triage in collaboration with the Security team
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