Nus
Associate Director, Product Experience
Remote, USA · Director · Part-time
Sponsorship not specified$78k-$106kDetected 4 days ago
A/B TestingUX ResearchDesign SystemsAccessibilityProduct StrategySalesforceGoogle AnalyticsCRMResearchLeadershipCommunication
About the role
- Operating under the direction of the UX Director, this role helps bring experience strategy to life by ensuring all core experiences and emerging innovations are user-centered, insight-driven, and continuously improving
- Ensure experiences are functioning as intended and aligned to UX standards, identifying and addressing gaps in experience quality.
- Identify and address journey-level friction points and gaps, driving improvements across lifecycle stages.
Responsibilities
- Define and drive A/B testing and experimentation opportunities, including hypothesis development, experience variations, and success criteria.
- Translate insights into clear, actionable recommendations and partner with Product and Engineering to ensure improvements are implemented and measured.
- Partner across teams to operationalize journey improvements leveraging UX research and behavioral insights to influence design and product decisions, working closely with designers and product partners.
- Develop and deliver regular performance reporting, translating insights into clear recommendations and prioritized actions.
- Partner on the design, rollout, and measurement of new digital product experiences and pilots
- Support AI and innovation initiatives by ensuring experiences are user-centered, journey-aligned, and measurable
- This role supports the advancement of core and innovation product experiences across the prospective student journey, with a focus on key digital touchpoints such as landing pages, application flows, and engagement tools.
- Sitting within the UX team, this is a senior individual contributor role that drives day-to-day experience insights, journey analysis, and optimization efforts.
- The role works closely with cross-functional partners across Marketing, Enrollment, Product, and Data to inform and influence experience outcomes.
- Own day-to-day optimization, testing, and experience QA of core digital experiences, including key landing pages, application flows, and engagement tools (e.g., chat, forms).
Requirements
- Bachelor's degree in design, human-computer interaction, or a related field.
- Strong experience and performance orientation, with the ability to define KPIs, work with GA4 and behavioral analytics, and translate user data into actionable experience and product recommendations.
- Demonstrated ability to operationalize experience strategy, connecting insights to prioritized initiatives across web, CRM, enrollment, and digital product touchpoints.
- Experience partnering with CRM, marketing automation, and data teams, with a working understanding of lifecycle journeys, segmentation, and behavioral signals.
- Exposure to or experience supporting AI‑driven or personalization‑based experiences, with the ability to assess impact on user journeys and outcomes.
Skills
- Travel: up to 10% travel
- Absent exceptional circumstances, candidates will be offered a salary within this range for this position.
Compensation
- $78,496.00 - $105,974.00
Benefits
- Leverage performance data, dashboards, and reporting to monitor experience health and identify opportunities.
Equal opportunity
- National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws.
This listing is sourced directly from Nus's careers page and normalized into a canonical job model.