Maple
Bilingual Lab and Referral Operations Coordinator (French/English)
Toronto, Ontario · Full-time
Sponsorship not specifiedDetected 47 days ago
RESTRecruitingEpicCommunicationProblem SolvingCritical Thinking
About the role
- We're looking for our next cohort of Bilingual Lab and Referral Operations Coordinators to join our Care Delivery Operations team.
- This isn't a lab-based position; Maple is a virtual platform connecting patients with doctors and nurse practitioners.
- Over the next 6 to 12 months, you'll be a trusted, go-to contributor on the team-someone team members count on for accuracy, clear communication and consistent follow-through.
Responsibilities
- Team Lead, Care Delivery Operations
- This is a role where the details matter-where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day.
Requirements
- Two or more years of experience in an administrative or operations role
- experience with Google Workspace, PDF management tools and Slack is an asset
- a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset
- Fluency in both French and English-written and verbal-so you can support patients and partners across Canada
- A detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence
- Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment
- Strong written and verbal communication skills, with a natural ability to collaborate across teams
- Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues
- Comfort learning and navigating multiple systems and tools
- Play to your strengths. Finding the right fit goes both ways-so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
- How we'll support you
- We recognize our people's health is everything. That's why we take care of them.
Compensation
- Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level.
- We encourage open conversations about pay.
- If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.
- We're committed to the safety and security of our platform.
- Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification.
- Use of artificial intelligence
- An annual budget built for your growth and well-being.
- Enjoy the flexibility to work internationally in eligible countries for up to five days per year
Benefits
- Use it for professional development, wellness expenses or a one-time boost to your retirement savings.
- Health days: Life happens.
- We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
- Group retirement savings plan: We're here for the long haul.
- Invest in your future with our group retirement plan
- Vacation: 3 weeks
- Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset
This listing is sourced directly from Maple's careers page and normalized into a canonical job model.