Highspot
Sr. Technical Account Manager - Remote
United States · Senior
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About the role
- As a Technical Account Manager, you'll be a driving force behind our mid-to-upper-market customers' success.
- You'll serve as the bridge between our platform and the customers who rely on it - delivering hands-on technical guidance, helping teams adopt AI-powered capabilities, and translating platform data into actionable business insights.
- Travel Expectations Expect approximately 15% travel for on-site customer engagements.
Responsibilities
- Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
- Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
- Manage customer expectations and deliverables through clear communication and stakeholder alignment.
Requirements
- Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations.
Compensation
- $128,000 - $220,000.
- The above represents total expected compensation for this role.
- Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Benefits
- Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
- Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning).
Company info
- About the Role As a Technical Account Manager, you'll be a driving force behind our mid-to-upper-market customers' success.
- Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
Equal opportunity
- Equal Opportunity Statement We are an
- equal opportunity employer and value diversity at our company.
Visa & Work Authorization
- We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, p
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