Harvey
Scaled Customer Success Manager
Dallas
Sponsorship not specified$125k-$140kDetected 26 days ago
Agentic AIProduct ManagementProduct StrategyAccount ManagementCustomer SuccessCommunication
About the role
- It is a rare opportunity to shape a growing function at the intersection of AI innovation and customer value delivery.
Responsibilities
- Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and gross retention targets through proactive commercial engagement.
- Lead scaled customer engagement motions-including QBRs, value reviews, and enablement sessions-to maximize product adoption and demonstrate ongoing ROI.
- Collaborate cross-functionally with Legal Engineering, Product, and Sales to relay customer insights, influence the product roadmap, and align on shared goals.
- Build and refine scalable playbooks and processes that elevate the team's approach to customer engagement, renewals, and expansion.
- Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting.
- YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Compensation
- $125,000 - $140,000 OTE
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
- YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Benefits
- Monitor customer health using data and analytics, identifying churn signals early and executing structured intervention plans to protect and grow revenue.
- Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy.
Company info
- Serve as a trusted advisor to customers with a prescriptive, consultative approach, integrating Harvey into their workflows and championing the power of LLMs.
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.