Figma
Senior Order Management Analyst
San Francisco, CA • New York, NY • United States · Senior · Full-time
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About the role
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- Order Management sits at the center of how Figma turns contracts into revenue - every deal our Sales team closes passes through this team before it's invoiced.
- This is a full time role that can be held from one of our US hubs or remotely in the United States.
Responsibilities
- At Figma we celebrate and support our differences.
- Serve as a go-to resource for Sales and Support on billing and invoicing questions, and partner with cross functional partners to investigate discrepancies and booking blockers across systems - following up to conclusion
- Detail-review routine orders processed by other analysts and our BPO partners, identifying error patterns and driving them to resolution
- Support month-end and quarter-end close, including reconciliations, accruals, and data integrity across systems, while maintaining SOX controls, audit documentation, and the SOPs and test cases your areas run on
Requirements
- Additionally, if hired you will be required to attend in person onboarding.
- 3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company
- Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe
Compensation
- Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
- Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations.
- For non-exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full‑time employees.
- Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles.
- All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
- Hourly Base Pay Range:
Equal opportunity
- If you require accommodation, please reach out to accommodations-ext@figma.com.
Visa & Work Authorization
- employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other cha
This listing is sourced directly from Figma's careers page and normalized into a canonical job model.