Base Power Company

Base Power Company

Deployment Engineer (Product Launch)

Austin, TX

Sponsorship not specifiedDetected 7 days ago
Full-Stack DevelopmentGrafanaJiraMechanical DesignLeadershipCollaborationProblem Solving

About the role

  • As our Deployment Engineer (Product Launch), you sit at the intersection of new hardware and the field.
  • You take our newest products from prototype and pilot into full-scale deployment: tracking every issue that shows up in the field, feeding it back to engineering, and making the call on when a fix is ready to ship.
  • You'll be the link between engineers, field crews, and deployment operations, turning what we learn in the field into product decisions.

Responsibilities

  • Partner with hardware, firmware, and software engineering teams to validate fixes before they roll out fleet-wide.
  • Own the prototype build and defect tracking process, keeping build records and test tickets linked and current.
  • Support field crews directly during installs and service calls involving new or in-pilot hardware, troubleshooting over phone, text, and Slack.
  • Write and maintain rollout playbooks and hardware defect logs so lessons from one pilot don't get relearned on the next.
  • Strong documentation habits: defect logs, build records, and playbooks other people can actually use.

Requirements

  • A track record of writing up hardware and software issues that engineers trust and act on.
  • A 4-year degree, or equivalent hands-on hardware or field experience.
  • Familiarity with tools like Grafana, Jira, or Retool (or the kind of person who picks them up fast).
  • Comfort reading electrical and mechanical systems: you can look at a battery stack, inverter, or wiring diagram and reason about what's wrong.
  • Experience tracking a product from prototype through production - you know what a phase gate is and why it matters.

Company info

  • Base is America's next-generation power company.
  • We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system.
  • We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
  • Deployment Engineering is Base Power's mission control for field operations, acting as the real-time support system for our installation crews.
  • This team sits at the intersection of field electricians, engineering, and member experience, ensuring every install and service call runs smoothly, safely, and efficiently.
  • Beyond live troubleshooting, the team plays a key role in identifying trends, improving deployment playbooks, and influencing product and operational decisions.
  • Their work directly impacts installation speed, system uptime, and the overall member experience-making them a critical driver of our growth.
  • This is a team built for people who enjoy fast-paced problem solving, cross-functional collaboration, and developing a full-stack understanding of hardware, software, and field operations.
  • Base is a startup, which means priorities shift and evolve quickly.
  • Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.
  • Rebuilding the grid is a big challenge.
  • We work hard because we care deeply about the impact we're creating.
  • We work in-person.
  • It's not a 9-to-5.
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This listing is sourced directly from Base Power Company's careers page and normalized into a canonical job model.