Prosper

Content Designer

San Francisco, CA

Sponsorship not specified$119k-$145kDetected 43 days ago

LLMsComplianceFigmaUX ResearchUX DesignAccessibilityProduct ManagementNegotiationResearchLeadershipCommunicationCollaborationAdaptability

About the role

You ensure every word across our products contributes to clarity, comprehension, and ease for the user.
Prosper's flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey.

Content Design: Plan and write clear, concise interface content for mobile and web experiences.
Design simple, intuitive product experiences that help users accomplish their goals.
Collaboration: From discovery through delivery and optimization, partner closely with product designers, UX researchers, product managers, and other SMEs and stakeholders.
Content systems: Maintain, deploy and enforce copy guidelines, brand voice and tone, and generative AI guidelines and tools.
Stakeholder Alignment & Advocacy: Coordinate between design, product management, engineering, and executive leadership, facilitate workshops (like design sprints or journey mapping sessions) to align cross-functional teams, and advocate for the user continuously, ensuring business requirements don't overshadow user experience.
5+ years of relevant experience focused on UX content design and shaping content.
Strong, demonstrated understanding of design thinking and user-centered design methodologies.
Experience collaborating with UX design and research teams to develop and improve user experiences.
You will help to define and optimize the customer journey, especially across the first touchpoints a customer has with Prosper.
You will function as a design thinking practitioner and customer champion who thrives on solving problems, exploring growth opportunities, testing hypotheses, and translating business-centric language into user-centric content.

Proficiency with Figma (including working with autolayout and components).
Resources to help you prosper
Recruiter Call: A brief screening to discuss your experience and initial questions.
Department Interview: Deeper dive into skills and project alignment with the Hiring Manager.
Department Interview: Assess collaboration, communication, and working style with a team member.
Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country.
Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions.
Learn more at www.prosper.com.

Bachelor's degree in a related field.
Strong writing/editing and verbal communication skills with a commitment to delivering high-quality, error-free content.
Ability to translate technical concepts and regulatory requirements into clear, user-friendly language.
Experience with or strong interest in artificial intelligence and a desire to learn and grow in this rapidly evolving field.
Ability to understand business models, revenue streams, and market dynamics.
Interest in working with data, analytics platforms, and balancing quantitative data with qualitative insights.
Strong storytelling, presentation, and negotiation skills to influence stakeholders at all levels.
Experience with design thinking methodologies and workshop facilitation.
Deeper dive into skills and project alignment with the Hiring Manager.
please click here to view our Artificial Intelligence Notice for Applicants.
Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo.
Prosper is committed to an inclusive and diverse workplace.

Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results
Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.
We're on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.

This listing is sourced directly from Prosper's careers page and normalized into a canonical job model.