Costar
Reputation Specialist, Apartments.com – Richmond, VA
US-VA Richmond - CoStar Tower · Full-time
Work authorization required$60k-$64kDetected 1 day ago
Account ManagementProcess ImprovementCustomer SupportCommunicationCollaborationProblem Solving
About the role
- The Reputation Specialist is responsible for managing online reputation programs for multifamily clients, including review response management, review generation initiatives, reputation reporting, and strategic guidance.
- The Reputation Specialist reports directly to the Manager, Social Media.
Responsibilities
- Collaborate with clients to address reputation management questions, concerns, and opportunities related to online reviews and ratings.
- Implement strategies designed to increase review volume and strengthen online reputation.
- Lead recurring client calls to review reputation performance, discuss recommendations, and align on business goals.
- CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Requirements
- One or more years of experience in reputation management, digital marketing, communications, customer service, or customer-facing account management roles.
- Excellent written and verbal communication skills with the ability to craft thoughtful, professional, and engaging review responses.
- A track record of commitment to prior employers.
- Bachelor's degree in Business, Marketing, Public Relations, Digital Media, Communications or related discipline from an accredited, not-for-profit, in person university or college.
Skills
- Experience managing online review programs on behalf of multiple clients or brands.
- Proficiency with reputation management software and major online review platforms.
- Familiarity with business listings management platforms, including Google Business Profile.
- Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
- Familiarity with analytics, reporting tools, and data interpretation.
- Evidence of strong academic performance in college.
- Our benefits package includes (but is not limited to):
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
Compensation
- $60,000 - $64,000 Annually
Benefits
- Employee stock purchase plan
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Visa & Work Authorization
- However, please note that CoStar Group is not able to provide visa sponsorship for this position
This listing is sourced directly from Costar's careers page and normalized into a canonical job model.