Dexcom
Associate Customer Insights Manager
Remote - United States, USA
Sponsorship not specified$91k-$152kDetected 15 days ago
Data AnalysisStatisticsProject ManagementCRMExcelVendor ManagementRecruitingMedical DevicesResearchExperimental DesignCommunicationOrganizational SkillsMicrosoft Office
About the role
- The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM).
- Dexcom began as a small company with a big dream: To forever change how diabetes is managed.
- That means personalized, actionable insights aimed at solving important health challenges.
Responsibilities
- Under the guidance of the Customer Insights Director, leads primary qualitative and quantitative research projects, including clarifying market research objectives, designing research methodology, developing questionnaires and discussion guides, programming surveys, analyzing data, and putting together summative reports (either personally or in conjunction with external partners).
- Able to support or lead a variety of project types including creative concept testing, messaging and communications testing, brand tracking, brand equity measurement, market landscape, market opportunity assessment, and similar projects.
- Works closely with internal stakeholders and external research partners to ensure the successful development of the methodology and execution of the fieldwork.
- Leads the execution of all logistical aspects of research initiatives and vendor management, including screener development, respondent recruits, and related administrative tasks (e.g., project proposal requests, vendor setup, invoice processing, document control, etc.)
- Develops and presents clear storylines with insightful data and provides recommendations by integrating the data with existing team knowledge.
- Analyzes available syndicated and secondary research and extracts insights relevant to support and enhance primary research projects.
- Collaborates and works cross-functionally to drive business results in a fast-paced environment.
Requirements
- Typically requires a Bachelor's degree and a minimum of 5.
- 8 years of related experience.
- you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
- First-hand experience with integrating brand market research methodologies in support of brand planning and execution plans.
- Exceptional written and oral communication skills, with the ability to translate data into compelling stories and influence stakeholders through clear, insight-led recommendations.
- Strong analytical skills, including quantitative data analysis and working knowledge of advanced research methods such as conjoint, discrete choice modeling, price elasticity, and segmentation.
- Strong attention to detail and ability to ensure accuracy, consistency, and quality across research deliverables.
- Ability to identify and prioritize key research questions, adapt quickly to shifting priorities, and learn new business issues with agility.
- Travel Required:
- Typically requires a Bachelor's degree and a minimum of 5 - 8 years of related experience.
Nice to have
- Experience in the diabetes space.
- Experience with syndicated and secondary research.
- Knowledge of payer / insurance landscape in the US.
Compensation
- $91,400.00 - $152,300.00
Benefits
- A full and comprehensive benefits program.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- Experience and Education Requirements:
- Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
Company info
- To forever change how diabetes is managed.
- To unlock information and insights that drive better health outcomes.
- Here we are 25 years later, having pioneered an industry.
- And we're just getting started.
- We are broadening our vision beyond diabetes to empower people to take control of health.
- Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM).
- The Associate Market Research Manager is a key member of the Market Research team, supporting Dexcom's business strategy through customer insights and data storytelling.
- This role supports U.S. and global brand research for Dexcom's core brands, including research design and execution aligned to the market research process and company strategy.
- The position develops strategic, cumulative, and in-depth market analyses, translating insights into recommendations that help stakeholders make informed decisions and advance Dexcom's priorities.
- The ideal candidate brings curiosity, learning agility, and the ability to quickly understand new business questions, research methods, and customer dynamics.
- Experience executing primary and secondary research in a matrix organization, managing multiple projects, and partnering with internal stakeholders and external vendors is preferred.
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
This listing is sourced directly from Dexcom's careers page and normalized into a canonical job model.