Carpenter Technology

Business Development Account Representative

Raleigh, NC, USA

Sponsorship not specifiedDetected 71 days ago

SalesAccount ManagementBusiness DevelopmentForecastingExcelLogisticsContract ManagementCustomer SupportMicrosoft Office

About the role

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels.

Serve as a liaison between the customer and Carpenter, providing total account management and support.
This includes understanding customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation (with support as needed).
Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns, including logistics, planning, inventory, technical requirements, contract review, and pricing.
Create and maintain customer-specific account documentation.
Perform all other duties and special projects as assigned.
Ability to create and maintain customer-specific documentation.
Proactive and consistent customer support, balancing customer needs with Carpenter's business goals.

2-3 years of customer account management experience, preferably in a manufacturing environment.
Knowledge of SOPs for order entry and inquiry (IREP), error resolution in message queues, and creation of OMOES Masters and details.
Solid understanding of the processes required to service accounts.
Experience managing customer inquiries and concerns with professionalism and accuracy.

Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable.

This listing is sourced directly from Carpenter Technology's careers page and normalized into a canonical job model.