Impact.com

Lead Technical Services Engineer

Columbus, OH · Senior · Contract

Sponsorship not specified$95k-$120kDetected 91 days ago

JavaScriptHTMLCSSSQLRESTCustomer SuccessCustomer SupportShopifyLeadershipCommunicationProblem SolvingMentoring

About the role

As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
You will not only master impact.com's technology but also guide your peers through their most complex challenges.
In addition to leading complex integrations for enterprise clients, you will serve as the primary escalation point for the team, architecting advanced solutions and ensuring that critical issues are resolved with expertise.

Lead complex integrations for enterprise clients, creating advanced technical solutions and authoring documentation to ensure their success.
Own and resolve high-priority escalations from peers and clients, handling critical issues with urgency and implementing tooling or preventive measures to avoid future recurrence.
Author and maintain advanced troubleshooting documentation and reference materials that serve as a knowledge base for the entire team.
Collaborate cross-functionally with Onboarding, Customer Success, and other teams to drive strategic improvements across the entire client lifecycle.
Develop and lead internal training sessions to scale technical knowledge and best practices across the team and partner organizations.

Expert-level proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
Demonstrated ability to analyze logs, data, and system behavior to troubleshoot highly complex issues, including writing and optimizing advanced SQL queries.
Clear, confident communication skills, with the ability to act as a liaison and translate complex technical concepts for both technical and non-technical stakeholders.
Bachelor's degree in a technical discipline plus approximately 8 years of relevant experience, or an equivalent combination of education and practical experience.
Deep domain knowledge of the digital marketing ecosystem, SaaS platforms, and customer-facing technical support or services.
Proven experience acting as a technical lead, mentor, or senior escalation point within a support or services team.
Exceptional problem-solving and de-escalation skills, with a talent for navigating ambiguity and architecting creative solutions.
A strategic mindset with the ability to anticipate future challenges, proactively drive improvements, and lead through influence.

$95,000 - $120,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting.
Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

Medical, Dental, and Vision insurance
Flexible spending accounts and 401(k)
That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We're committed to your continuous learning.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

At impact.com, we believe that when you're happy and fulfilled, you do your best work.

This listing is sourced directly from Impact.com's careers page and normalized into a canonical job model.