Ski Butlers

Central Reservations Agent

Remote Utah

Sponsorship not specifiedDetected 12 days ago

Customer SupportCollaboration

About the role

As a reservation agent, you are the first point of contact for a high percentage of our customers.
In this position, you will be responsible for walking our customer s through the reservation process, ensuring a high standard of accuracy and clearly communicating our service details.
You'll also upsell additional products and features we offer, answer customer questions about our services and resorts, and get our customers excited for their ski vacation.

Responsibilities

Ensur e brand standards are met in each conversation to maintain our award-winning customer service

Requirements

Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski regularly *

Nice to have

$18/hour base wage, plus customer-service & upsell based incentives
Previous call center experience preferred, not required!

Compensation

$18/hour base wage, plus customer-service & upsell based incentives

Company info

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members.
We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else.
Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe.
This was made possible by embodying our 5 core values listed below:
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on.
As team members, we don't stop there.
Our culture is about being a part of something bigger.
Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

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This listing is sourced directly from Ski Butlers's careers page and normalized into a canonical job model.