GTT
Sr. Customer Success Manager
US Texas Remote · Senior
Sponsorship not specifiedDetected 18 hours ago
CRMAccount ManagementCustomer SuccessLeadershipCommunication
About the role
- You will manage a portfolio of strategic or high value customers, owning lifecycle delivery from onboarding through adoption, renewal and growth.
Responsibilities
- Drive value reali z ation across GTT solutions including SD WAN, SASE and global connectivity services
- Identify and support expansion opportunities in partnership with Sales teams
- Develop and deliver customer success plans aligned to customer goals and lifecycle stages
- Collaborate with Sales, Service Delivery, Product and Engineering to ensure aligned customer outcomes
Requirements
- 5 to 7 years of experience in customer success, account management or service leadership within B2B technology or telecommunications
- Experience managing enterprise or strategic customer portfolios with strong retention and growth outcomes
- Ability to engage and influence senior stakeholders
- Experience using CRM platforms and customer success tools
Nice to have
- Exposure to complex or multi site networking and connectivity environments
- Experience supporting expansion or commercial growth alongside Sales teams
- Success comes from strong communication, partnership and accountability.
- You will be encouraged to take ownership of your development and continuously improve how you work.
- At GTT, your impact will be visible through customer success, retention and growth across your portfolio.
- Our Commitments:
- In an automated world, personal ownership is GTT's competitive edge.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills
- Drive Strategic Customer Outcomes and Long Term Value
Compensation
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
- Strong knowledge of customer lifecycle management, health metrics and success planning
- Monitor customer health, identify risks and lead proactive mitigation strategies
- This role suits someone who enjoys learning, adapting quickly and developing new skills as priorities evolve.
Company info
- Manage a portfolio of strategic enterprise customers, driving onboarding, adoption and retention outcomes
- What we're looking for
This listing is sourced directly from GTT's careers page and normalized into a canonical job model.