Docker, Inc

Docker, Inc

Senior Technical Account Manager

Canada · Senior · Full-time

No sponsorship$139k-$199kDetected 53 days ago
DockerKubernetesCI/CDDevOpsMachine LearningAgentic AICustomer SuccessCadenceCommunicationCollaborationMicrosoft Office

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

5 transfer filings in the last year, covering 5 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls.
  • TAMs are responsible for guiding adoption, managing technical relationships, and influencing customer outcomes across the post-sales lifecycle.
  • FIRST 90 DAYS - Take ownership of a customer portfolio and begin leading account engagements.

Responsibilities

  • Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes.
  • Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams.
  • Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support.
  • Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter.
  • Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success.
  • Support development of scalable initiatives such as 1:many workshops and digital enablement programs.
  • Flexibility that fits your life - We trust you to manage your schedule while delivering great work.
  • We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives.
  • We believe diverse teams build better products, make better decisions, and better serve our global community.

Requirements

  • 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer).
  • Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices.
  • Proven ability to translate technical capabilities into business outcomes and drive measurable customer value.
  • Excellent communication skills across both technical and executive audiences.
  • Skilled at identifying patterns and building long-term strategies beyond point solutions.
  • Comfortable working cross-functionally in a global, distributed organization.
  • Bonus Qualifications
  • FIRST 30 DAYS

Nice to have

  • Experience with developer-first platforms or PLG (product-led growth) models.
  • Familiarity with AI/ML infrastructure or agent-based development platforms.
  • Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company.
  • Complete onboarding and ramp-up training on Docker's products, tools, and engagement frameworks.
  • Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms.
  • Review existing customer documentation and success plans to identify initial opportunities for impact.
  • Take ownership of a customer portfolio and begin leading account engagements.
  • Conduct your first technical or executive business reviews with guidance from your manager.

Compensation

  • Compensation & Equity

Benefits

  • Time to recharge - Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
  • Home office support - Set up your workspace for comfort and success.
  • Technology stipend - Equivalent to US$100 net per month to help support your work.
  • Learning & development - Annual stipend for conferences, courses, certifications, and continued learning.
  • Parental leave - 16 weeks of paid parental leave after six months of employment.
  • Equity for all full-time employees - Share in Docker's long-term success as we continue to grow.
  • Comprehensive benefits - Medical, retirement, and paid holidays vary by country.
  • Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics.
  • Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals.

Company info

  • Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria.

Equal opportunity

  • equal opportunity employer.

Visa & Work Authorization

  • Docker does not offer visa sponsorship for this role.
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This listing is sourced directly from Docker, Inc's careers page and normalized into a canonical job model.