Alarm Systems, Inc.
Customer Service Representative
Quincy, Illinois · Part-time
Sponsorship not specifiedDetected 44 days ago
Customer SupportCommunicationCollaborationProblem SolvingMentoringAdaptability
About the role
- If you're energized by multitasking, love solving problems, and take pride in representing diverse businesses, this role is for you.
Requirements
- Submit your current resume and stand out by including a brief cover letter that mentions: • Job Code: Attention to Detail • Any experience with high-volume calls or emergency dispatching • Your preferred
Nice to have
- 📞 Answering calls with professionalism and warmth using client-specific scripts
- 📝 Capturing caller details with accuracy and clarity
- 🚨 Following protocols for emergency dispatch, appointment scheduling, and message forwarding
- ⏱️ Maintaining call flow metrics while balancing speed and quality
- 🌙 Supporting after-hours and weekend calls with empathy and urgency
- 💬 Communicating updates to clients and internal teams
- 🤝 Collaborating with peers and supervisors to refine processes and improve service 🧠 What You Bring
- High School Diploma or equivalent (college coursework a plus)
Benefits
- Medical & dental coverage
- Paid vacation and sick time
Company info
- Submit your current resume and stand out by including a brief cover letter that mentions:
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