Bridge Defense
Service Desk Technician
Fort Huachuca, AZ
Work authorization requiredDetected 60 days ago
CybersecurityCustomer SupportTCP/IPVPNLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- Core Values: Innovation & Responsiveness: We push beyond legacy models with efficient, tech-led solutions built to scale and evolve.
Responsibilities
- Support users with Active Directory account unlocks and password resets.
- Develop and maintain productive customer relationships while delivering excellent customer service.
- Provide alternative solutions where appropriate to support customer satisfaction and mission continuity.
- Document incidents, resolutions, and troubleshooting efforts in accordance with customer and contract requirements.
- Ability to successfully meet customer metric requirements in a high-volume support environment.
Requirements
- Must be a U.S. Citizen.
- Must possess or have the ability to obtain a U.S. Government Secret security clearance prior to hire.
- Ability to troubleshoot and resolve Microsoft Outlook and email-related issues.
- High School Diploma or equivalent required.
Nice to have
- Additional technical or IT-related training preferred.
- Previous experience supporting enterprise-level service desk operations preferred.
- Experience supporting DoD or government IT environments preferred.
- MCP, Dell, or other industry-recognized technical certifications preferred.
Skills
- About Bridge Defense.
- Bridge Defense is redefining how modern defense technology is delivered.
- Our approach is agile and outcome-based, delivering results in weeks rather than months whenever possible.
Benefits
- Required Qualifications, Education, and Experience: Must be a U.S. Citizen.
- Desired Qualifications, Education, and Experience: MCP, Dell, or other industry-recognized technical certifications preferred.
Company info
- Serve as the initial point of contact for customers via telephone, email, or live chat to provide technical support for hardware, systems, subsystems, and applications.
- Assist customers with navigating application menus and remotely access customer systems when necessary.
Visa & Work Authorization
- Citizen
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This listing is sourced directly from Bridge Defense's careers page and normalized into a canonical job model.