AIR Communities
Resident Support Lead
Denver, CO, United States
Sponsorship not specified$31k-$34kDetected 2 days ago
Customer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills
About the role
- Essential Functions: Resolves complex and escalated resident renewal, notice-to-vacate, and service-related issues requiring independent judgment, coordination, and problem-solving.
- Enter notice-to-vacate (NTV) requests and assist residents with move-out procedures to ensure smooth transitions
- Respond to resident inquiries via phone, email, and other communication channels
Responsibilities
- Maintains active ownership of a designated renewal portfolio by engaging residents, addressing renewal-related concerns, and ensuring timely, accurate completion of all renewal documentation and processes
- Support supervisor or leadership team with special projects and reporting as assigned
- Serves as escalation point for resident matters and complex issues; ensure timely resolution and maintain data integrity through audits and corrections
- Support team operations through training, coaching, workflow distribution, and daily prioritization
- Acts as a subject matter expert and point of escalation for renewal-related questions, resident concerns, and administrative support needs.
- Uses internal property management systems (e.g., Entrata) to generate renewals, process lease documentation, manage notices to vacate, and support resident account accuracy.
Requirements
- Proven experience with lease renewals, resident communication, and retention strategies
- Ability to interpret and apply policies and procedures
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
Nice to have
- Strong knowledge of property management systems (Entrata preferred)
Compensation
- $31k-$34k
Company info
- AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality in most major markets!
- At AIR, we value integrity, respect, collaboration, customer focus, and performance.
- These values are brought to life by our teammates, who are ultimately responsible for our success.
- When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
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This listing is sourced directly from AIR Communities's careers page and normalized into a canonical job model.