Denverhealth

End User Computing Specialist II

Main Campus - Pavilion D - 700 Delaware Street, Denver, CO 80204 · Mid

Sponsorship not specified$31k-$46kDetected 6 days ago

Customer SupportTCP/IPPublic HealthPharmacovigilanceCommunicationCollaborationMentoringCompTIA

About the role

Install, configure, and maintain operating systems, software, and security patches.
Manage the lifecycle of user devices, from initial provisioning to decommissioning. (20%)
Under general supervision, provide advanced technical support, troubleshooting, and device management for end-user computing systems.
Provide high-level technical support for end-users, including troubleshooting hardware, software, and network issues.
Respond to service requests and manage incidents related to desktops, laptops, printers, peripherals, and mobile devices.
Support end-users in person, remotely, or through telephone and email communications.
Work closely with other IT teams (networking, systems administration, and security) to ensure seamless integration and support for all end-user devices and services.
Collaborate with business units to understand and address their computing needs and challenges.
Create and maintain technical documentation, user guides, and FAQs to assist with troubleshooting and user self-service.

Respond accordingly to pages per IT Policies (7x24 On Call shift required as scheduled in rotation) (40%)
High School Diploma or GED required.
Two years working in an area of end-user computing systems support, requiring knowledge in areas of both hardware and software required.
This position requires expertise in supporting a variety of hardware, software, and network-related issues, as well as the ability to provide exceptional customer service to end-users.

Technical and troubleshooting skills. Good communication and customer service skills.
Knowledge of Microsoft software products required
Basic understanding of endpoint security solutions (antivirus, encryption, etc.).
Familiarity with cloud-based collaboration platforms (Microsoft 365, Google Workspace, XenMobile, JAMF etc.).
Knowledge of hardware components and their respective interface requirements.
Ability to ensure all equipment is optimized for maximum performance.
Assist in the management of user accounts, permissions, and system access controls.
Ensure systems are up-to-date with security patches and software updates.
Contribute to IT projects that involve the rollout of new technologies or systems. (15%)
Provide end-user training on best practices, software applications, and security guidelines.

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

At Denver Health, we take care of the people who take care of our community.
When you join Denver Health, you're joining a mission-driven organization that invests in you.
Here is a small list of our benefit programs:
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
About Denver Health
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

We are recruiting for a mission-driven End User Computing Specialist II to join our team!

This listing is sourced directly from Denverhealth's careers page and normalized into a canonical job model.