Symmetry Systems

Head of Client Experience

Scottsdale, AZ;Phoenix, AZ · Exec · Contract

Sponsorship not specified$10k-$15kDetected 6 days ago

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About the role

You'll define what agentic-powered client experience looks like at Symmetry, and most importantly, execute that vision alongside your team.
Technical Execution & Operational Excellence

Build toward 24/7 AI-powered support where clients get what they need through intelligent agents
Partner with Product and Engineering as a technical collaborator, shaping how our AI products integrate with client workflows
Drive and measure client satisfaction through both AI and human interactions
Lead approximately 10 people across Software Support, Enablement, and Client Success, including managers and individual contributors
Lead, coach and develop team members to high performance standards
you develop people, scope work, plan delivery, and manage to outcomes
Striking the right balance of technology and humanity, this role partners closely with our CEO to drive Symmetry's AI transformation both within our Client Experience (CX) organization and across the company.

4+ years leading teams, including managing managers, with a demonstrated track record of executing operational or organizational transformation
Hands-on experience with AI development tools (Claude Code, Cursor, GPT, or similar)-building, not just prompting
Comfort with technical troubleshooting tools, log analysis, and debugging workflows
Working knowledge of API/SDK architecture and RESTful APIs, including the ability to read API documentation and use testing tools like Postman for client troubleshooting
Proficiency with productivity and collaboration tools (Google Workspace, project management software)
Technical builder mindset with the ability to quickly understand complex products and connect the dots across systems, use cases, and client needs

Experience scaling a growth-stage company beyond $100M in revenue
Experience in payroll, HR tech, tax, or compliance software (not required-you can learn our domain)
Our cash compensation amount for this role is targeted at $181,000/yr- $211,000/yr in Scottsdale.
Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Symmetry has a physical office space in Scottsdale.
Working at Symmetry
Being happy at a job goes beyond just doing the work.
Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being.

Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year.
Use the same tools as your team, including debuggers, log files, and client environments
Core Skills & Attributes:

Our cash compensation amount for this role is targeted at $181,000/yr- $211,000/yr in Scottsdale.

you translate vision into milestones and outcomes, delegate well, and hold yourself and others accountable to results
Set the vision for CX at Symmetry - define "agentic client experience" with a balance of technology and human judgment, enabling a content strategy that delivers customer value
Build relationships with key enterprise clients to gather feedback on AI adoption, and represent Symmetry's CX vision externally while bringing industry perspective back to the organization

The Client Experience team - made up of the Support, Enablement, and Client Success teams - accelerates our clients' time to value on our products by helping them get up and running quickly, providing timely and accurate communication, and ensuring they know how to quickly and easily get the most of our products and services.
The right person leads transformation and drives outcomes for the betterment of our clients and team, ensuring that the human touch and client empathy is front and center.
Here's what you'll do day-to-day:
Agentic CX & Enablement
Team Leadership & Development

This listing is sourced directly from Symmetry Systems's careers page and normalized into a canonical job model.