McKesson

Customer Success Manager

CAN, AB, Remote

Sponsorship not specifiedDetected 7 days ago

CRMAccount ManagementOnboardingCustomer SuccessCustomer SupportPharmacy PracticePatient CareCommunicationProblem Solving

About the role

This position is ideal for a customer-focused professional with experience in pharmacy operations, healthcare technology, or customer success who is passionate about helping customers achieve success.

Troubleshoot product-related concerns and coordinate with internal support teams to ensure timely resolution.
Build strong relationships with pharmacy customers and serve as their primary point of contact.
Provide proactive guidance to help customers optimize the use of McKesson Pharmacy Technology Solutions products and services.
Deliver best-in-class customer service by addressing inquiries, resolving issues, and supporting customers through change management initiatives.

Experience working within a retail pharmacy, long-term care pharmacy, or pharmacy software environment.
Proficiency with Microsoft 365 and CRM platforms such as Salesforce.

Pharmacy Technician diploma, Pharmacy Assistant certification, or equivalent pharmacy industry experience.
Experience with Propel Rx or other pharmacy management systems.
Bilingual French/English language skills are considered an asset.
Travel Requirements
Ability to travel throughout Western Canada as needed.
Valid driver's license required.
Why Join McKesson?
At McKesson, you'll have the opportunity to make a meaningful impact by helping pharmacies leverage innovative technology solutions that improve patient care and operational performance.

The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.
Our Base Pay Range for this position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.
Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
Together, we thrive as we shape the future of health for patients, our communities, and our people.
If you want to be part of tomorrow's health today, we want to hear from you.
Monitor customer health and advocate for customer needs by sharing feedback, insights, and trends with cross-functional teams.
Training & Education
Support the development, evaluation, and continuous improvement of customer learning materials and programs.
Assess training effectiveness and recommend enhancements to improve learning outcomes.
Facilitate software upgrade training and education related to provincial pharmacy requirements.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.
Promote best practices that help customers increase efficiency, product utilization, and self-sufficiency.
Deliver engaging training programs for new and existing customers through virtual and in-person formats.
We are known for delivering insights, products, and services that make quality care more accessible and affordable.

This listing is sourced directly from McKesson's careers page and normalized into a canonical job model.