turtles

turtles

Customer Happiness Advocate (Remote - Canada, UK, Spain, Finland)

Canada

Sponsorship not specifiedDetected 20 days ago
CRMCustomer SupportZendeskIntercomCommunication

About the role

  • We welcome applications from all over the world as we have both an office in Helsinki, Finland and remote teams globally.
  • Job description Are you looking to join a high growth tech company?
  • As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

Responsibilities

  • Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.
  • We value passion and reward those who deliver results.

Requirements

  • Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom).

Nice to have

  • experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity)
  • Fluent professional English proficiency
  • Type a minimum of 50 words per minute (Test yourself online if unsure!)
  • Excellent written and spoken communication skills
  • Ability to multi-task in a fast-paced environment
  • Creative problem solver
  • You hold yourself to high ethical standards
  • Proofread your application!

Skills

  • Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom).
  • Ability to learn new software is an asset.

Compensation

  • Turtles powers some of the world's most iconic brands, fueling over $250 million in annual GMV and serving a community of over 27 million US shoppers.

Benefits

  • 4 weeks of paid vacation per year.
  • Private health insurance.
  • Home office: we will provide any upgrades you need to your home office setup
  • You'll have the opportunity to work on exciting projects and bring your own ideas to the table.

Company info

  • Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
  • Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. We live to go above and beyond for our customers.
  • This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
  • Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible.
  • We live to go above and beyond for our customers.
  • At Turtles, our mission is to make shopping magical again.
  • We're building the world's #1 platform for powering interactive shopping experiences, helping brands and retailers transform how they promote and sell their products.
  • We're a rapidly-growing global company, and we are now looking for a Customer Happiness Advocate to join our team remotely, to help us continue our rapid growth.
  • As part of Turtles, you'll be in a fast-paced environment that encourages open communication.
  • Then we are looking for you!
  • We are a small team with a big business!
  • Our customers come first, and our Customer Support team is at the forefront!
  • We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.
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This listing is sourced directly from turtles's careers page and normalized into a canonical job model.