Wiley
Customer Success Manager
Remote, TX, USA
Sponsorship not specifiedDetected 20 days ago
Data AnalysisComputer VisionSalesforceCRMCustomer SuccessCustomer SupportCommunicationTime ManagementAdaptabilityOrganizational Skills
About the role
- Customer Success Specialists are responsible for supporting the implementation, usage, retention, and expansion of Wiley's digital solutions.
- Working closely with a Digital Learning Executive (DLE) or Account Manager (AM), they assist in delivering services that ensure successful course setup, training, and usage monitoring.
- This role focuses on reconfirming existing business with faculty and supporting platform retention through structured processes and established sales models.
Responsibilities
- Support faculty in implementing and integrating Wiley's digital solutions into their courses.
- Collaborate with DLE/AM to review account status and support retention strategies.
- Participate in pilot programs by providing follow-up, platform support, and survey coordination.
- Provide basic integration support for LMS/LTI implementations.
- Maintain accurate account and adoption data in Salesforce (SFDC), including Inclusive Access (IA) updates.
- We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact.
Requirements
- For more than 200 years, we've transformed knowledge into discoveries that shape the world.
Skills
- General awareness of digital learning products and services
- Basic financial and data analysis skills
- Strong written and verbal communication
- Ability to follow structured sales and support processes
- Familiarity with CRM platforms (preferably Salesforce)
- Time management and organizational skills
- Adaptability in a fast-paced environment
- Courtesy and professionalism in customer interactions
- Undergraduate degree
- Ability to present effectively in group and one-on-one settings
- Experience supporting digital platforms and training users
- Self-starter with strong listening and execution skills
Compensation
- 43,800 USD to 63,267 USD#LI-CW1
Benefits
- Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning.
Company info
- Conduct re-training sessions with key customers to ensure effective platform use.
- Communicate clearly with customers to ensure understanding of product/service value.
- We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.
This listing is sourced directly from Wiley's careers page and normalized into a canonical job model.