TCP Software 1
IT Help Desk Support II
Plano, Texas, United States · Mid
Work authorization requiredDetected 72 days ago
AzureCloud PlatformsCybersecurityProcurementCustomer SupportCommunicationCollaboration
About the role
- This position supports a modern SaaS‑focused environment that includes cloud platforms, endpoint management, collaboration tools, and customer‑facing systems essential to delivering industry‑leading workforce management solutions.
- The technician provides expert‑level troubleshooting, leads root‑cause analysis efforts, and partners closely with internal teams to maintain smooth operations across hardware, software, network, and cloud services.
- This person also mentors junior technicians, contributes to process maturity, and drives continuous improvement initiatives that elevate IT service delivery across TCP Software.
Responsibilities
- Provide advanced technical support for hardware, software, network, SaaS applications, and cloud‑service issues.
- The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce.
Requirements
- Must be able to lift up to 15 pounds at times.
Compensation
- Competitive salary plus uncapped commission 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays 8 hours to volunteer and impact the community Comprehensive benefits (Health/Dental/Vision/ 401K) The work/life set up you need to be successful.
Benefits
- For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions.
- Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey!
- Employee Choice Benefit
Visa & Work Authorization
- However, we are not able to sponsor visas for this role.
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This listing is sourced directly from TCP Software 1's careers page and normalized into a canonical job model.