Crunchyroll

Crunchyroll

Senior CX Analytics Manager

Dallas, Texas, United States · Senior

Sponsorship not specifiedDetected 7 days ago
SQLMachine LearningData AnalysisData EngineeringData ScienceData VisualizationStatisticsA/B TestingAccessibilityForecastingCustomer SupportLeadershipPublic Speaking

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

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Files H-1B transfers

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About the role

  • The ideal candidate combines strong technical expertise with business acumen and a passion for translating complex data into compelling narratives that influence executive decision-making.
  • This role is highly visible and requires close partnership with leaders across CX, Product, Subscription, Marketing, Trust & Safety, Finance, Data Engineering, and Business Intelligence teams.
  • Conduct deep-dive analyses to uncover root causes of customer issues, operational inefficiencies, and customer behavior patterns.

Responsibilities

  • Develop and execute the CX analytics roadmap aligned with customer and business objectives.
  • Translate large, complex datasets into clear recommendations that drive measurable business outcomes.
  • Partner with Contact Center Operations leaders to measure and improve operational performance.
  • Develop forecasting, capacity planning, and workload modeling capabilities.
  • Deliver Actionable Business Insights
  • Support Global Contact Center Operations
  • Evaluate vendor performance and support strategic business reviews through data-driven insights.
  • Build Analytics Products & Capabilities
  • Partner with Data Engineering and BI teams to improve data accessibility, governance, and reporting infrastructure.
  • Support program for new parents

Requirements

  • 12+ years of experience in analytics, business intelligence, data science, customer analytics, or related fields.

Skills

  • Establish standardized KPI frameworks, metric definitions, and reporting methodologies across the CX organization.

Compensation

  • Receive a great compensation package including salary plus performance bonus earning potential, paid annually.

Benefits

  • Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
  • Flexible time off policies allowing you to take the time you need to be your whole self.
  • Generous medical, dental, vision, STD, LTD, and life insurance
  • Health Saving Account HSA program
  • Health care and dependent care FSA
  • Employer paid commuter benefit

Company info

  • About Crunchyroll
  • Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community.
  • We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave.
  • Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.
  • Join our team, and help us shape the future of anime!
  • Reporting to the Director, CX Insights & Analytics, this role serves as a central analytics hub supporting CX Insights Managers, Contact Center Operations, Vendor Partners, Product teams, and business stakeholders across the company.
  • We are considering applicants for the location of Dallas, Texas.
  • About our Values
  • We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do.
  • Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
  • Our mission of helping people belong reflects our commitment to diversity & inclusion.

Equal opportunity

  • Our commitment to diversity and inclusion
  • We are an equal opportunity employer and value diversity at Crunchyroll.
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This listing is sourced directly from Crunchyroll's careers page and normalized into a canonical job model.