Caci

Enterprise Service Desk Technician

Oklahoma City, OK, US · Full-time

No sponsorshipDetected 5 days ago

Customer SupportCommunicationCollaborationProblem Solving

About the role

CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.
We are looking for enthusiastic and driven individuals to fill the role of an Enterprise Service Desk Technician.
In this position, you will be the first point of contact for users, providing exceptional technical assistance and ensuring a seamless experience Airmen and Guardians across the globe.

Advanced Technical Support: Resolve technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support.
Incident Management: Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels.
Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members.
Cross-Training: Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support.
Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels.
Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members.

US Citizenship required
High School diploma and 5+ years' technical experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience).
Ability to work in a team environment.
Experience using ServiceNow service management software (or similar tool)
What You Can Expect:
Required:
Ability to obtain and maintain a Secret DoD Clearance
Excellent communication skills
both written and spoken
Adapt and learn new technologies quickly (MS Operating Systems, Office Products, and DAF specified software).
Knowledgeable of customer service best practice and processes
Desired:
Active DoD Secret Clearance
Security+ Certification

The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location.
Minimum Required Hourly Wage:
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications.
We offer competitive compensation, benefits and learning and development opportunities.

We offer competitive compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications.

At CACI, we place character and innovation at the center of everything we do.
As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
CACI values the unique contributions that every employee brings to our company and our customers - every day.

This listing is sourced directly from Caci's careers page and normalized into a canonical job model.