zetaglobal

Customer Success Manager

Remote - United States

Sponsorship not specified$90k-$100kDetected 1 day ago

Account ManagementExcelCustomer SuccessLeadershipCommunicationMicrosoft Office

About the role

You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional service, thought leadership and execution.

Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams.
Assist sales and senior management in the scoping of solutions for clients resulting in programs, which support the client's business objectives and position the relationship for success.
Manage the delivery of scoped services for clients, coordinating efforts across the internal operational teams ensuring timeliness and quality at each step.
Lead client calls and communications including the development of client-facing materials such as proposals, presentation deliverables, strategic points of view, status reports, and requirements documents. Manage to outcomes and follow-ups.
Manage client billing, budget and forecast processes.
Develop and build excellent relationships with clients, and internal team members.
When issues areidentified, work with team members to develop solutions and client communication.
We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work.
We provide a forum for employees to celebrate, support and advocate for one another.

BS or BA degree, preferably in Marketing or Business
5 years' experience in account management or a client-side marketing department with experience with:

The salary range for this role is $90,000 - $100,000.00, depending on location and experience.

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.
Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI.
Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
Zeta was founded in 2007 by David A.
Steinberg and John Sculley and is headquartered in New York City with offices around the world.
To learn more, go to www.zetaglobal.com.
ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.

This listing is sourced directly from zetaglobal's careers page and normalized into a canonical job model.