GHG
Vice President of Hospice Operations
Remote/Nationwide, USA · Exec
Sponsorship not specified$180k-$200kDetected 12 days ago
M&AVendor ManagementPerformance ManagementCustomer SupportEHR/EMRPatient CareLeadershipCommunicationCollaboration
About the role
- This leader provides enterprise-level leadership to ensure organizational initiatives are aligned, integrated, and effectively executed across hospice operations.
- They are responsible for advancing performance management, operational consistency, and system-wide efficiency, while supporting best practices, standardization, and long-term organizational excellence.
- This leader will oversee centralized hospice functions, including Intake, Scheduling, Volunteer Services, Bereavement, Journey (patient/family experience), Reception, Customer Service, Telephony, and Palliative Care.
Responsibilities
- Design, build, and continuously improve scalable operating models that support hospice performance across all markets.
- Develop strong, trust-based relationships with market operational leaders to understand needs, challenges, and opportunities.
- Serve as a strategic partner to the field, aligning centralized capabilities to drive market-level performance outcomes.
- Translate enterprise priorities into actionable support for markets, while bringing forward field feedback to shape strategy.
- Ensure these functions are aligned to support market success, with clear performance metrics and accountability.
- Continuously optimize for responsiveness, quality, and efficiency.
- Identify and implement AI-enabled and digital solutions to improve:
- The Vice President of Hospice Operations is a senior executive leader responsible for building and scaling the operating infrastructure that enables high-performing hospice markets.
Requirements
- Experience working in or alongside multi-site operations with strong field partnership.
- Experience overseeing or partnering with centralized/shared services functions.
- Strong operator with the ability to translate strategy into execution.
- 10+ years of progressive leadership in healthcare operations, with hospice experience strongly preferred.
- Demonstrated success influencing outcomes across a matrixed organization without direct ownership of P&L or sales.
- Strong understanding of healthcare technology ecosystems.
- Demonstrated ability to leverage data and analytics to drive operational improvements.
- Modern, forward-thinking, and innovative.
- Highly collaborative and relationship-oriented; able to influence without authority.
- Effective change leader who can drive adoption across diverse teams.
- Balances accountability with a service-oriented mindset toward the field.
Nice to have
- Experience leading or participating in EMR implementation or migration strongly preferred.
- Exposure to AI, automation, or digital transformation initiatives preferred.
Skills
- Intake and referral processing efficiency
- Scheduling optimization and capacity utilization
- Clinical documentation and workflow efficiency
- Call routing and caller experience
- Predictive insights for operational decision-making
- Centralized function integration
- Technology and EMR transition or integration
- Workflow standardization and process redesign
- Ensure continuity of patient care, employee experience, and referral relationships during integration.
- Serve as the executive owner of key strategic relationships.
- Influence vendor roadmaps, service models, and performance expectations.
- Ensure vendors are delivering value aligned with business priorities and frontline realities.
Compensation
- $180,000.00 - $200,000.00, plus a potention 20% yearend bonus
Benefits
- Various medical, dental, and vision insurance options for you and your family to choose from.
- Generous PTO Packages.
- Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
- Health, Vision & Dental
- Retirement: 401K
- Health and Welfare
- Company paid life insurance and disability benefits.
- Also, pre-tax FSA and HSA plans are offered.
- Retirement: Save for your future with our company offered 401k plan and pension.
- Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
- Benefits may vary based on your employment status.
- Graham Healthcare Group is an
Company info
- Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
- By supplying your phone number, you agree to receive communication via phone or text.
- By submitting your application, you are confirming that you are legally authorized to work in the United States.
Equal opportunity
- Equal Opportunity Employer
Visa & Work Authorization
- By submitting your application, you are confirming that you are legally authorized to work in the United States.
This listing is sourced directly from GHG's careers page and normalized into a canonical job model.