Sideinc
T4 Incident Manager
Charleston, South Carolina, United States
Sponsorship not specifiedDetected 5 days ago
Incident ResponseCommunication
About the role
- You will work across Player Support, Operations, Team Leads, escalation teams, and stakeholder groups to support incident response, queue impact, communication alignment, and post-incident learning.
Responsibilities
- Monitor support activity for volume spikes, emerging issue patterns, or incident signals.
- Coordinate the support-side response during active incidents or high-severity events.
- Help direct support resources during incident surges to protect service continuity.
- Lead or support post-incident reviews, including timeline, impact, response effectiveness, and improvement actions.
- SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme.
- This role is suited to someone who can coordinate quickly, communicate clearly, and bring structure to high-impact support situations, volume spikes, emerging issues, and player-impacting incidents.
- You will work across Player Support, Operations,
Requirements
- Ability to remain calm and structured during high-pressure situations.
- Ability to prioritise work during player-impacting events.
- Experience working with operational reporting, escalation paths, or service management processes is helpful.
- Support player-facing messaging where required and aligned to approved communication guidance.
Benefits
- Team Leads, escalation teams, and stakeholder groups to support incident response, queue impact, communication alignment, and post-incident learning.
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This listing is sourced directly from Sideinc's careers page and normalized into a canonical job model.