Customers Bank

Customers Bank

BSA QC Specialist

Malvern, PA · Director

Work authorization requiredDetected 31 days ago
ReactData AnalysisExcelCommunicationCollaborationMicrosoft Office

About the role

  • Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.
  • By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
  • We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

Responsibilities

  • This role ensures early detection of issues by leveraging data analytics and AI enabled insights to strengthen control performance and drive continuous improvement.
  • Perform periodic quality control reviews across assigned areas to evaluate accuracy, completeness, and adherence to procedures and expectations.
  • Conduct testing to validate the accuracy, completeness, and consistency of tasks, workflow steps, and system based decisioning.
  • Document exceptions, trends, control gaps, and process deficiencies, producing QC variance reports for senior management and business units.
  • Use AI driven insights to support continuous monitoring, detect anomalies, and identify root causes behind recurring deficiencies.
  • Validate outputs from automated monitoring systems-including rules, workflows, and AI enabled detection models-to ensure accuracy and reliability.
  • Support internal and external audits through documentation preparation, walkthroughs, and coordination of data requests.
  • Maintain and update QC procedures, testing guides, and policy documentation, including changes related to new analytics or automation tools.
  • Proven ability to multitask, work independently, and collaborate effectively within a team environment.
  • The BSA QC Analyst reports to the Director of Business Intelligence & Analytics and supports the BSA / AML Team by executing quality control reviews, process testing, and control monitoring across Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Transaction Monitoring (TM) and Enhanced Due Diligence (EDD) teams.

Requirements

  • Minimum 3 years of experience in BSA/AML/OFAC compliance, including documentation of alerts, case investigations, and suspicious activity reporting.
  • Must be eligible to work in the U.S. without requiring sponsorship now or in the future.

Nice to have

  • Certifications such as ACAMS, CFE, or other AML/investigator credentials.
  • Experience with BSA/AML and fraud prevention systems such as Verafin, Prime, or NICE Actimize.
  • (Nice to Haves):

Skills

  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Diversity Statement:
  • Step into your future with us!
  • Let's take on tomorrow.

Benefits

  • Our vision, mission, and values guide us along our path to achieve excellence.
  • We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.
  • Assist in building or refining automated QC dashboards, scorecards, and analytics models to ensure ongoing visibility into control health.

Company info

  • They define who we are as an organization and as individuals.
  • Everyone is encouraged to have personal development plans.
  • Who is Customers Bank?
  • Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets.
  • At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.

Equal opportunity

  • Customers Bank is an equal opportunity employer.

Visa & Work Authorization

  • Must be eligible to work in the U.S. without requiring sponsorship now or in the future.
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This listing is sourced directly from Customers Bank's careers page and normalized into a canonical job model.