Basata
Medical Assistant - AI Operations Assistant
Tempe, Arizona
Sponsorship not specifiedDetected 25 days ago
EHR/EMRLeadershipCommunicationOrganizational Skills
About the role
- This is a high-ownership, on-the-ground role.
- You will be the person who knows your assigned clinics' workflows better than anyone - and the person who makes sure Basata's AI tools are actually running the way they should.
Responsibilities
- Build and own clinic-specific workflow documentation for your assigned accounts from day one - capturing front-desk intake processes, referral handling protocols, fax routing logic, and staff escalation paths in a format the broader team can use.
- Translate messy, verbal clinic knowledge into clean, auditable process maps that support onboarding, BPO agent training, and product configuration.
- Implementation Support
- Serve as the operational layer during active implementations - partnering with the Partner Integration team to complete go-live readiness checklists, coordinate EMR access and staff training, and surface blockers before they become delays.
- Support go-live gate sign-off by confirming clinic-side workflows are documented, staff are trained, and the practice is operationally ready to go live with Emma AI Calls,
- Documents & Fax AI, and/or ACR
- Ongoing Clinic Workflow Support
- Support the Growth Partner team with account-level operational context ahead of reviews, expansion conversations, and escalation paths.
- Ensure BPO agents are properly onboarded to any new account assigned to your pod - covering system access, EMR environment, and clinic-specific protocols - and maintain the documentation that makes that onboarding repeatable.
- We own outcomes-no excuses, no shortcuts.
Requirements
- Strong working knowledge of front-desk and back-office operations - referral intake, fax management, scheduling, and EMR documentation.
Nice to have
- comfort with NextGen, AthenaOne/Athena Practice, ModMed, or similar platforms is a plus.
Skills
- Medical Assistant - AI Operations Associate
Benefits
- We refuse to accept that healthcare has to be broken.
- We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people.
- Our vision is ambitious-some might call it impossible-but we believe patients and providers deserve nothing less.
Company info
- How will this help them?
- How will they use it?
- We make our customers the hero-while never compromising on ethics, privacy, or trust.
- We put our customers at the center of everything we do.
This listing is sourced directly from Basata's careers page and normalized into a canonical job model.