Aroma360

Aroma360

Concierge Customer Service Agent

Miami, FL

Sponsorship not specifiedDetected 51 days ago
Brand StrategyCRMNegotiationCustomer SupportCommunicationCollaborationProblem SolvingCritical ThinkingAdaptabilityMicrosoft Teams

About the role

  • Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world.
  • As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way.

Responsibilities

  • They anticipate needs, address complex requests, and build long-term relationships to ensure satisfaction.
  • Skilled in handling delicate situations, they prevent order cancellations and maintain loyalty.

Requirements

  • Strong critical thinking skills and the ability to address customer issues effectively. ·

Nice to have

  • Proven experience in customer service, client retention, sales, and/or client-facing roles, ideally in a high-end or luxury environment. ·

Skills

  • Excellent verbal and written communication skills, with the ability to handle sensitive conversations with diplomacy. ·
  • Fun and exciting company events.

Compensation

  • Fun and exciting company events.

Benefits

  • We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.

Company info

  • Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
  • We're looking for a Concierge Agent to join our team!
  • Concierge Agents deliver exceptional, personalized service to the company's most valued customers.
  • They guide customers post-sale, provide expert advice, and proactively resolve issues.
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This listing is sourced directly from Aroma360's careers page and normalized into a canonical job model.