Sideinc
T3 Support Agent
Charleston, South Carolina, United States
Sponsorship not specifiedDetected 5 days ago
Process ImprovementCustomer SupportLeadership
About the role
- You will support complex case resolution, root cause identification, escalation documentation, and operational learning across the programme.
Responsibilities
- Own complex escalated cases through investigation, resolution, or further escalation.
- Support cases involving account security, sensitive player impact, policy interpretation, or complex technical context.
- Identify patterns in escalated cases and document findings for Quality, Training, and Operations.
- Maintain high-quality records for audit, review, appeals, and continuous improvement.
- SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme.
- This role is designed for experienced support professionals who can investigate difficult issues, manage sensitive escalations, and act as a bridge between support operations and internal stakeholder teams.
Requirements
- Ability to work through sensitive or high-impact player issues calmly.
- Ability to translate complex issues into clear actions and recommendations.
- Strong understanding of escalation discipline and operational risk.
- Experience supporting quality, training, or process improvement activity is helpful.
Benefits
- Support operational learning by highlighting recurring issues, process gaps, and support risks.
Apply directly at Sideinc →Create a free account for alerts like thisView Sideinc immigration profile
This listing is sourced directly from Sideinc's careers page and normalized into a canonical job model.