iHerb
Sr. Director, Business Operations
United States of America - Remote / Home Office · Director
Sponsorship not specified$260k-$285kDetected 36 days ago
Project ManagementProcess ImprovementLeadershipCommunication
About the role
- The ideal candidate combines operational rigor, systems thinking, AI-forward leadership, and process optimization expertise to modernize operational workflows and help evolve the organization for long-term global scale.
- This role will play a key part in identifying and implementing AI-enabled solutions that improve operational efficiency, automation, scalability, and team productivity.
Responsibilities
- Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
- Coach and develop managers and operational leaders
- Drive organizational alignment and clarity across operational functions
- Lead operational strategy and continuous improvement initiatives across Commercial Operations
- Design and implement scalable workflows, governance models, and operational processes
- Drive operational standardization, SLA management, prioritization frameworks, and execution consistency
Requirements
- Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields
- Bachelor's degree in Business, Operations, Technology, Engineering, or related field required.
- Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Nice to have
- MBA or advanced degree preferred.
- Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus
Skills
- Communication tools tailored for remote work, including video conferencing, chat platforms, and project management software.
Compensation
- $260,000 - $285,000 USD
- Staffing Agency Submission Notice
- iHerb does not accept unsolicited 3rd party ("Agency") candidates.
- If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to <a href="mailto:staffin
- The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.
Benefits
- Home Office environment, providing flexibility and comfort
Company info
- Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.
- Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
- Member may occasionally lift or move office products and supplies up to 25 pounds.
- Proper lifting techniques required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business.
- Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company's policies.
This listing is sourced directly from iHerb's careers page and normalized into a canonical job model.