Dragos
Director, Professional Services — North America
United States · Director
Sponsorship not specifiedDetected 1 day ago
CybersecurityPenetration TestingIncident ResponseProject ManagementPerformance ManagementCustomer SuccessCadenceLeadershipCollaboration
> stay_score
odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- This position requires balancing operational excellence, team development, and strong cross-functional collaboration with sales and practice leadership.
- This role initially reports to the VP of Services, with the delivery organization consolidating under a Senior Director as part of a planned organizational evolution.
Responsibilities
- Directly manage North America-based consultants, IR practitioners, and pen testers
- set performance expectations, provide continuous feedback, and develop individualized professional development and career growth plans.
- partner with Practice Leads to monitor engagement execution, identify and address quality gaps, and drive adoption of consistent methodologies.
- Monitor team utilization through billable hours tracking, manage staffing levels, address capacity gaps proactively, and participate in resourcing decisions with SalesOps.
- manage operational budgets, track resource allocation, and escalate financial risks appropriately.
- Create measurable goals for team members, maintain consistent performance management cadence, partner with Practice Leads on technical assessments, and work with HRBP on performance issues.
- Collaborate closely with regional sales leadership to identify service positioning opportunities
- participate in regional sales calls and provide direct account support.
- Directly manage North America-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development and career growth plans.
- Oversee quality and consistency of all service delivery; partner with Practice Leads to monitor engagement execution, identify and address quality gaps, and drive adoption of consistent methodologies.
Requirements
- Deep experience in consulting, incident response, and/or penetration testing delivery and methodologies.
- Experience tracking and managing operational budgets and financial accountability.
- Strong organizational and project management skills with ability to resolve operational challenges efficiently.
- Experience managing geographically distributed teams or operating in complex, matrix organizational structures.
- If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
- Proven track record leading and developing professional services or consulting teams.
- Demonstrated ability to establish quality standards, monitor execution, and drive process improvement.
- Strong ability to collaborate with sales organizations and understand customer journey and account dynamics.
- Ability to create positive team environments, mentor practitioners, and drive engagement and retention.
Compensation
- Salary: $205,000
Benefits
- This role manages a team of IC practitioners and is accountable for team utilization, delivery quality, and overall team health.
- Foster a culture of learning
- Competitive Equity Package
- Comprehensive Benefits Plan
Company info
- We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services.
This listing is sourced directly from Dragos's careers page and normalized into a canonical job model.