Lapel (lapel.com)

Lapel (lapel.com)

Talent Lead

San Francisco

Sponsorship not specifiedDetected 42 days ago
Recruiting

About the role

  • This role sits close to the founders and shapes what Lapel becomes.

Responsibilities

  • Build and maintain a high-quality candidate pipeline across all open positions
  • Partner closely with founders and hiring managers to define role requirements and candidate profiles
  • Drive a consistent, high-touch candidate experience from first contact to offer
  • Develop sourcing strategies that reduce reliance on inbound and expand our reach
  • Maintain and improve how we evaluate and calibrate on candidates across the team
  • Support the broader people function, including compensation benchmarking, HR systems, and the infrastructure that keeps the team running smoothly
  • Know how to source creatively and build pipelines without relying solely on job postings
  • Companies spend over $1T a year on customer-facing teams and $150B on the tools meant to support them, yet every team still pieces context together across a dozen disconnected systems.
  • Sales, success, support, and ops all serve the same customer relationship, but each one buys a different tool to do it.

Compensation

  • Support the broader people function, including compensation benchmarking, HR systems, and the infrastructure that keeps the team running smoothly

Benefits

  • Competitive salary + meaningful early-stage equity
  • medical, dental, vision, 401(k), and commuter benefits
  • lunch and dinner provided daily, in-office snacks, and health & wellness benefits
  • Generous time off: many company holidays and coordinated team-wide breaks throughout the year to focus and recharge
  • Full benefits: medical, dental, vision, 401(k), and commuter benefits
  • Office perks: lunch and dinner provided daily, in-office snacks, and health & wellness benefits

Company info

  • many company holidays and coordinated team-wide breaks throughout the year to focus and recharge
  • A trillion-dollar problem hiding in plain sight. Companies spend over $1T a year on customer-facing teams and $150B on the tools meant to support them, yet every team still pieces context together across a dozen disconnected systems. We're rebuilding this from the foundation, and AI makes now the only moment it's possible.
  • The most interesting place to apply AI is where the work actually happens. Customer operations is one of the largest, most under-built surfaces in software. Every company runs on it, every team feels the pain, and the tools haven't been seriously reimagined in fifteen years. We think the next generation of category-defining B2B companies will be built here.
  • One platform, every customer-facing team. Sales, success, support, and ops all serve the same customer relationship, but each one buys a different tool to do it. Owning the foundation means the surface area grows with the company, from a single team to the entire revenue org to the whole business.
  • better service at internet scale.
  • Lapel works in person in San Francisco, five days a week, at our office on Market Street.
  • We hire people who'd be restless anywhere else.
  • We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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This listing is sourced directly from Lapel (lapel.com)'s careers page and normalized into a canonical job model.