University of Miami

University of Miami

Desktop Support Technician

Coral Gables, FL, USA · Staff+ · Contract

Sponsorship not specifiedDetected 16 hours ago
HRISCustomer SupportResearchCommunicationCollaborationMicrosoft Office

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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.

States it is exempt from the H-1B cap

In 130 Department of Labor filings, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.

Files H-1B transfers

10 transfer filings in the last year, covering 10 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • To learn how to apply for a faculty or staff position, please review this tip sheet.
  • He/she will monitor systems and advise senior staff / management of network application status.
  • Strong knowledge of PC/LAN communications hardware/software and network management software is essential.

Responsibilities

  • Provide quality customer service support in a prompt, courteous, and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing.
  • Use discretion and judgment to organize and perform the requested services promptly and efficiently.
  • Organizes and prioritizes support requests.
  • Monitors, administers, tracks, and verify completion of Desktop Support incident.
  • Document all interactions with users related to the incidents and Requests in the ServiceNow incident tracking system.
  • Decommissions any existing hardware that has been replaced and ensure Hard Drive and UM media are disposed of following the Universities standards and procedures.

Requirements

  • Minimum 1 year of relevant experience
  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
  • Ability to process and handle confidential information with discretion.
  • Ability to work evenings, nights, and weekends, as necessary.
  • Ability to work a 4/10 schedule, Friday through Monday (4 day a week / ten hour a day).
  • Ability to work independently and/or in a collaborative environment.
  • Proficiency in computer software (i.e., Microsoft Office).
  • On-call on a rotational basis to respond to software or hardware issues as required.

Company info

  • We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully.
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This listing is sourced directly from University of Miami's careers page and normalized into a canonical job model.