Snapdocs
Senior Implementation Manager, eVault & Digital Close
United States · Senior · Part-time
Sponsorship not specified$146k-$182kDetected 43 days ago
Stakeholder ManagementCustomer SuccessCommunication
About the role
- This is the seat that keeps new lender customers moving.
- When a deal closes, whether it's a new logo or an upsell, the
- You'll also serve as the team's resident expert on eVault and eNote.
Responsibilities
- Build and maintain project plans, milestone tracking, and customer communication cadences for every active implementation.
- Drive adoption beyond go-live by equipping customer teams with the training, process guidance, and operational readiness needed to use the platform successfully.
- Lead change management across the customer organization, helping teams adopt new workflows, align stakeholders, and roll out Snapdocs successfully at scale.
- Collaborate closely with the team's digital collateral strategist to expand eVault depth and strengthen eVault and eNote documentation and knowledge across Snapdocs.
- Partner cross-functionally with Product, Customer Success, and Sales on pre-implementation alignment, handoffs, and escalations.
- Technical integration concepts don't intimidate you. APIs, SSO, data configuration. You don't need to build them, but you understand them well enough to ask the right questions and keep things moving.
Requirements
- That expertise runs deep, but the role doesn't stop there.
- You know the mortgage ecosystem well.
Skills
- Use AI tools actively in your day-to-day workflow as a genuine productivity multiplier, not as a novelty.
Compensation
- We believe in being upfront about pay. The base salary range for this role is determined by your work location:
- Zone 1 (San Francisco Bay Area, Seattle Metro, New York City): $145,500 - $182,000
- Zone 2 (All other U.S. locations): $127,500 - $159,500
- This role is eligible for a 20% variable component tied to lender revenue and eNote revenue performance, bringing total on-target earnings (OTE) to:
- Zone 1: $174,600 - $218,400
- Zone 2: $153,000 - $191,400
- Summer & Winter Break (~1-week each) + 9 Holidays per year
Benefits
- In addition to base salary and variable compensation, this position includes meaningful equity and a comprehensive benefits package.
- Excellent medical, dental, and vision coverage
- 16 weeks of paid parental leave
- Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
- Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
- Healthcare and Dependent Care FSA
- HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
- $15K Family Building Benefit (lifetime limit)
- Life and Disability Insurance
Company info
- Own the full implementation lifecycle for lender customers across Digital Close, eVault, QC Suite, and new products as they are released - from kickoff through go-live and adoption.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status
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This listing is sourced directly from Snapdocs's careers page and normalized into a canonical job model.